Collections
16 Rails
16 Rails is a space that offers a collection of beautiful woman's fashion brands in one retail space. We have two of these lovely rails filled with our latest stock. Find them in Belvedere Square, Lynfrae, Claremont
16 Rails is Proudly South African
Kalk Bay Co-op
Kalkbay Co-op, was the first shop we stocked. Our space has grown as our small business has. We keep it stocked with all your favourite styles!
Find them at 100 Main Road, Kalk Bay directly opposite the station parking.
Location
Kalk Bay Co-op
100 Kalk Bay Main Rd, Kalk Bay
Cape Town, South Africa
Mon - Sun, 9am to 5pm
Return Policy
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Any item not in its original condition, is damaged or missing parts for reasons not due to customer error/loss, will not be refunded.
Any item that is returned more than 7 days after delivery will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tonya@sugartongtong.com and send your item to SugarTongTong, 2 Periwinkle Place, Kommetjie, 7975
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: SugarTongTong, 2 Periwinkle Place, Kommetjie, 7975
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.