Online Shop Information

 

Ordering and Payment

 

Goods ordered on www.sugartongtong.com can be paid for in South African Rand (ZAR), United States Dollar (USD), Australian Dollar (AUD) or British Pound Sterling (GBP).

Click on the relevant currency icon in the navigation bar at the very top of the page to view the prices of all the products on the site in your chosen currency. 

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Currency selector

 

SugarTongTong offers two payment methods: Direct deposit via EFT (only South Africa users) or via a third-party payment service, such as PayPal (international) or PayFast (South Africa).  

South African Rand (ZAR)

Orders in South African currency can be paid for by credit card, via PayFast or its BitCoin system.

South Africans also have the option of paying via an EFT bank transfer. Should you choose the EFT option you’ll be sent an email with SugarTongTong’s bank details and an order number upon checkout. The order number must be used as the reference on the payment. A proof of payment must be sent to payments@sugartongtong.com after which your order will be dispatched.

Other currencies (USD, AUD, GBP)

Orders in international currency can only be paid for via PayPal, or via PayPal’s credit card facility. 

*Please note: Prices as marked on the site EXCLUDE shipping costs. Please see our Shipping Information for details on how your order will be shipped to you. 

 

Refunds and Returns

In the unlikely event that you may want to return or exchange a SugarTongTong product, we’ll happily swap it for something else or give you your money back.

Please take note of the following points on our Returns and Refunds policy:

Any product purchased on www.sugartongtong.com can be returned or exchanged within 21 working days of purchase. The cost of the return will be for the buyer’s account. Provided the product is received back in the same condition in which it was dispatched, SugarTongTong will either exchange or fully refund it.

To facilitate a return or refund, the first step is to get in touch with us telephonically on +21 83 402 6920 or via email returns@sugartongtong.com. We will then send you a Returns and Refunds document to complete and send back to us.

Cancellation of order

All orders are dispatched within one working day. Orders may be cancelled (and will be fully refunded) if the cancellation request is received before the order is dispatched. Please email returns@sugartongtong.com or call +21 83 402 6920 to cancel orders.

In the event of cancellation of products already dispatched the incident will be treated as per our Returns and Refunds Policy.

Damaged products

While the utmost care is taken to ensure that you receive your SugarTongTong products in mint condition, it may happen that it gets damaged in transit. In such an event, please notify us immediately, either via email returns@sugartongtong.com or telephonically on +21 83 402 6920.

In the case of damaged products, SugarTongTong will cover the cost of returning the product to us, as well as exchange or refund you as per our Returns and Refunds Policy.

 

Shipping 

SugarTongTong takes care with the packaging of products for shipping to ensure you receive it in the same excellent condition in which it leaves our premises. Fabric items are packaged in waterproof padded envelopes and jewellery items are packed in a waterproof padded envelopes, as well as a sturdy box.

All our products are shipped via the South African Post Office’s counter-to-counter service and sent as Registered Mail, which allows us to track the status of your delivery. This means that your order can only be collected from a Post Office (the one nearest to you).

Within South Africa, a flat fee of R73.50 applies for overnight delivery. For regular delivery within South Africa (3 – 5 working days) a flat fee of R21.50 applies. Buyers can select the overnight or regular delivery option upon checkout and your basket will automatically update to include this cost. For both these shipping options your package will be sent via Registered Mail.

International shipping takes up to 15 days using the services of the South African Post Office. All items are shipped abroad as Registered Mail. Please see the table below for international pricing structure. 

 

International

Delivery times are subject to customs clearance.

 

Destination

Delivery time

Weight

Price *

USA

7 – 15 working days

Up to 300g

$7.95

EU Member Countries

7 – 15 working days

Up to 300g

$7.95

Australia

7 – 15 working days

Up to 300g

$7.95

All other countries

7 – 15 working days

Up to 300g

$7.95

* Price in USD United States Dollar

 

*Please note that shipping costs may change from time to time, as per the service provider, but all checkout processes on www.sugartongtong.com will be amended accordingly. 

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